Terms & Service

Welcome to FactoryBuying.in, operated by Machinesense AI. By accessing our website, creating an account, submitting an enquiry, requesting a quotation, or purchasing any product or service, you agree to these Terms & Service.

Please read these terms carefully before using our website.

1. About Our Platform

FactoryBuying.in provides industrial products, automation components, IoT devices, sensors, gateways, electrical and electronic equipment, software solutions, and related industrial products and services.

Product availability, specifications, brands, prices, and delivery timelines may vary from time to time.

2. User Account

Customers may be required to create an account to access certain features or place orders.

You are responsible for:

• Providing accurate and complete information.
• Maintaining the confidentiality of your login credentials.
• Keeping your contact, billing, and shipping details updated.
• Immediately informing us of any unauthorized use of your account.

Machinesense AI reserves the right to suspend or restrict accounts in cases of suspected fraud, misuse, or violation of these terms.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, datasheets, prices, and availability information.

However:

• Product images may be for reference purposes.
• Actual products may vary slightly in appearance.
• Technical specifications may be updated by manufacturers.
• Customers should verify critical technical specifications before placing an order.

For industrial products, customers are advised to confirm compatibility, operating conditions, communication protocols, voltage, current ratings, dimensions, and other technical requirements before purchase.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Prices may be displayed:

• Inclusive or exclusive of GST as specified.
• Exclusive of shipping or installation charges where applicable.
• Subject to additional charges for customization, commissioning, integration, or special packaging.

The final applicable price will be shown during checkout, quotation, proforma invoice, or order confirmation.

5. Orders

Placing an order on FactoryBuying.in constitutes an offer to purchase the selected products.

An order will be considered confirmed after successful payment or after written confirmation from Machinesense AI, depending on the applicable payment terms.

We reserve the right to cancel or reject an order in cases including:

• Product unavailability.
• Incorrect pricing.
• Incorrect product information.
• Payment failure.
• Suspected fraudulent transactions.
• Shipping restrictions.
• Manufacturer discontinuation.
• Technical or system errors.

If payment has already been received for an order that we subsequently cancel, the eligible amount will be refunded.

6. Payment

Customers may make payments through the payment methods available on our website or as mentioned in the applicable quotation or invoice.

Payments may be processed by authorized third-party payment gateway providers.

Machinesense AI does not guarantee the uninterrupted availability of third-party payment services.

For certain industrial or customized orders, advance payment or milestone-based payment terms may apply.

7. GST & Invoicing

Customers requiring a GST invoice must provide accurate:

• Company name
• Billing address
• GSTIN
• Contact details
• Other required business information

Customers are responsible for verifying their GST information before order processing.

Once an invoice has been generated, modifications may be subject to applicable accounting and taxation requirements.

8. Shipping & Delivery

Delivery timelines displayed or communicated are estimates unless expressly agreed otherwise in writing.

Delivery may be affected by:

• Product availability.
• Manufacturer lead times.
• Import procedures.
• Courier or logistics delays.
• Weather conditions.
• Government restrictions.
• Force majeure events.
• Customer location.

Machinesense AI will make reasonable efforts to deliver products within the estimated timeline but cannot guarantee delivery dates where delays occur beyond our reasonable control.

9. Inspection on Delivery

Customers should inspect the shipment immediately upon receipt.

If the package or product appears damaged, incorrect, incomplete, or defective, customers should contact us within the period specified in our Return & Refund Policy.

Customers may be requested to provide photographs, videos, packaging details, serial numbers, and order information for verification.

10. Returns, Refunds & Replacements

Returns, refunds, cancellations, and replacements are governed by our separate Return & Refund Policy available on FactoryBuying.in.

Customized, specially procured, imported, configured, programmed, or made-to-order industrial products may not be eligible for cancellation or return once procurement, configuration, or manufacturing has started, subject to applicable law.

11. Product Warranty

Warranty coverage varies depending on the product and manufacturer.

Where applicable, warranty services may be provided directly by:

• Machinesense AI,
• The original equipment manufacturer (OEM), or
• An authorized service partner.

Warranty generally does not cover damage resulting from improper installation, incorrect wiring, electrical surges, misuse, accidents, unauthorized modifications, incorrect operating conditions, or normal wear and tear unless otherwise specified.

The applicable manufacturer's warranty terms will take precedence for manufacturer-warranted products.

12. Installation & Technical Support

Unless specifically included in the quotation or purchase order, product pricing may not include:

• Installation
• Commissioning
• Programming
• PLC integration
• Wiring
• Software configuration
• Machine integration
• On-site support
• Training

These services may be provided separately at an additional cost.

13. Industrial Product Responsibility

Many products sold through FactoryBuying.in are intended for industrial use.

Customers are responsible for ensuring that products are selected, installed, configured, operated, and maintained by appropriately qualified personnel.

Customers must verify that the selected product is suitable for their intended machine, process, electrical system, environment, and application.

14. Software & Digital Products

Software, licenses, subscriptions, dashboards, IoT platforms, or other digital products supplied by Machinesense AI may be subject to additional license or subscription terms.

Unauthorized copying, redistribution, reverse engineering, resale, modification, or commercial exploitation of proprietary software may be prohibited.

15. Intellectual Property

All website content including, where applicable:

• Logos
• Brand names
• Graphics
• Product presentations
• Software
• Website design
• Technical content
• Documentation
• Images
• Videos
• Text and marketing material

owned by Machinesense AI is protected by applicable intellectual property laws.

Users may not reproduce, distribute, modify, republish, or commercially exploit our proprietary content without prior written permission.

Third-party trademarks and product names belong to their respective owners.

16. Website Availability

We aim to maintain continuous website availability but do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, network failures, cybersecurity incidents, or circumstances beyond our reasonable control.

17. Third-Party Links

FactoryBuying.in may contain links to manufacturer websites, payment gateways, logistics providers, or other third-party services.

Machinesense AI is not responsible for the content, availability, security, terms, or privacy practices of third-party websites.

18. Limitation of Liability

To the extent permitted by applicable law, Machinesense AI will not be responsible for indirect, incidental, special, or consequential losses arising from misuse of products, incorrect product selection, unauthorized installation, third-party services, or circumstances beyond our reasonable control.

Nothing in these terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable law.

19. Prohibited Activities

Users must not:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Introduce malware, viruses, or malicious code.
• Attempt to disrupt website functionality.
• Provide fraudulent information.
• Use stolen payment information.
• Copy or misuse proprietary website content.
• Engage in fraudulent transactions.

We may suspend or terminate access where such activities are detected.

20. Privacy

Collection and processing of personal information through FactoryBuying.in is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.

21. Force Majeure

Machinesense AI will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, internet outages, supply-chain interruptions, war, epidemics, or other force majeure events.

22. Changes to These Terms

Machinesense AI may update these Terms & Service periodically.

Any revised terms will be published on FactoryBuying.in along with the updated effective date.

Continued use of the website after an update constitutes acceptance of the revised terms, subject to applicable law.

23. Governing Law

These Terms & Service shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent co