Return & Refund Policy

At Machinesense AI, customer satisfaction and product quality are important to us. We make every effort to ensure that products supplied through our platform are properly packed and delivered as per the confirmed order specifications.

Return Eligibility

Customers may request a return within 7 days of receiving the product in the following cases:

• Product received is damaged or defective.
• Incorrect product has been delivered.
• Product received does not match the confirmed order specifications.
• Product is incomplete or essential components are missing.

To initiate a return, customers must contact our support team and provide the Order ID, product details, reason for return, and photographs/videos of the product and packaging, wherever applicable.

Conditions for Return

To be eligible for a return:

• The product should be unused and in its original condition.
• Original packaging, accessories, manuals, labels, and supplied components should be available.
• The product should not have been damaged due to incorrect installation, misuse, mishandling, electrical faults, or unauthorized modification.
• The product must be returned only after approval from the Machinesense AI support team.

Non-Returnable Products

Returns may not be accepted for:

• Customized or specially manufactured products.
• Products ordered against customer-specific technical specifications.
• Software licenses or activated digital products.
• Products damaged due to improper installation or usage.
• Products with removed or damaged serial numbers, labels, or warranty seals.
• Clearance or specially discounted items where stated as non-returnable at the time of purchase.

Damaged Product on Delivery

If a product is received in damaged condition, customers should inform Machinesense AI within 48 hours of delivery with photographs or video evidence of the package and product.

After verification, we may arrange a replacement, repair, or refund, depending on the nature of the issue and product availability.

Replacement

If an eligible product is defective or incorrectly supplied, Machinesense AI may provide a replacement after inspection and verification.

Replacement is subject to product availability. If the same product is unavailable, an alternative solution or refund may be offered.

Refunds

Once the returned product is received and inspected, the customer will be informed about the approval or rejection of the refund.

For approved refunds, the amount will be processed through the original payment method or another mutually agreed payment method.

Shipping, installation, commissioning, or other service charges may be non-refundable unless the return is due to an error from our side.

Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Orders for customized, configured, imported, made-to-order, or specially procured products may not be cancelled once procurement or manufacturing has started.

Warranty Claims

Products covered under a manufacturer's warranty will be handled according to the applicable warranty terms of the manufacturer or Machinesense AI.

Warranty claims and product returns are separate processes and may have different eligibility requirements.

Contact Us

For any return, replacement, cancellation, or refund-related queries, please contact:

MachineSense AI
Email: support@machinesenseai.com
Website: www.factorybuying.in